Before you return a Suryanagri craft brand product, please understand how our products are made with love and passion. All our products are handcrafted by rural women artisans, resulting in each product being unique and slightly different from each other. The sale of each product can contribute significantly to someone’s life.
Return Process
- Return requests must be raised within 14 days, after receipt. Email us at suryanagricraft@gmail.com
- Please mention your order number in the subject line to help us quickly process your returns/exchanges.
- Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged, and in a salable condition.
- We request you to maintain the original packaging of the items to be returned, including the Suryanagri Tags.
- Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
- The items for reverse pick up will be picked up within 7 business days from the date of request.
- After the receipt of item(s), your request for returns/exchanges would be processed.
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.